Frequently Asked Questions
Reach out to our office for additional support at (818) 889-4800 or Sales@alternativesigns.net.
5-7 business days.
Time frame starts once your order is placed with a completed proof, when your office emails the proof(s) to our office, or when you email our office your custom proofs.
Yes. We offer a 48 hour rush on MOST orders for an additional $65.
Yes. We hand deliver signs in Los Angeles, Orange, Ventura and Riverside County. Prices vary depending upon quantity and Location. However, you also have the option to pick up your signs free of charge at our office location at 5312 Derry Ave Unit D., Agoura Hills, CA 91301.
Yes. We offer national shipping with the price depending upon quantity and weight.
Once you approve a custom proof or you create your own proof on our website, the artwork quickly goes into printing production. Please call us ASAP if you notice a typo on your artwork.
If your order has already been printed you are responsible for the full cost of the order. However, orders can be re printed for a discount of 33% off.
The standard size is 24”x36” or 36”x24”.
West Hollywood’s standard size is 18”x24” or 24”x18”.
The City of Beverly Hills standard size is 10”x15”, 12”x12” or 15”x10”.
Some real estate companies use a custom/different size than these.
Please check with your office and double check with city or HOA guidelines before placing your order.
If this is your first time using our services, give our office a call to schedule a sign pick up time. We offer office pick or residential pick up for a small fee.
There is also the option for you to bring your signs to our office location in Agoura Hills.
Simply email Sales@alternativesigns.net : Property address, sign type, and any special instructions needed for installation. Office accounts will be given a password to use on the online portal, which will allow them to submit and track all sign services.
Sign requested can be placed 30 days prior to sign installation date.
Once you or your office have placed the installation order, 1-2 business days, not including holidays and weekends.
We are happy to store your signs in our warehouse free of charge. This allows convenience for you as well as us for your next installation.
If you prefer to keep your own signs, please remove them from the post before the post removal.
At the time of placing your installation order, you can request a standard rider to be added. These riders are offered through our rider “rental” service and cost $12.50 each.
If you have your own riders that you would like to use, add them to the sign with clips, zip ties or simply slide your rider into the grove on top of the post after the sign has been installed. Please remember to remove the rider prior to sign and post removal.
We offer 8’, 10’ and 12’ posts in white or black.
Returns can only be accepted on unused stock items such as frames, stock riders, etc.
Returns are only accepted within 30 days of original shipment. Products must be in “like new” condition when returned (i.e. frames and stakes that have been put into the ground are not refundable).
Unfortunately, we cannot accept returns on customized or printed items. However, there may be a possibility of a discount on a replacement order.
If the product is damaged and/or contains manufacturing defects when you receive your order, please contact our office at (818) 889-4800. We will determine the cause of the damage/defect and replace the items ASAP.